Originally known as iFactor Consulting, the team began working with utilities on projects in a consulting role, including one designed to help utilities better communicate with customers during power outages through an interactive outage map.
#Ifactor member software#
IFactor was founded in 2004 by three friends who saw an opportunity to use their deep knowledge of GIS and utility operations software to assist utilities with technical projects. Mobile Apps – mobile apps are compatible with the suite of KUBRA offerings as well as other providers and offer customers access to account management, outage information, bill presentment, payment transactions, energy analytics, contact information, news, social media and more.Alerts and Preference Management – automated outbound alert processing, interactive communication capabilities and a preference management interface for customers.Mapping – online and mobile maps providing customers with access to map-based information about outages, work orders, gas leaks, infrastructure improvements and more.Billing and Payments – a complete and fully integrated portfolio of e-billing, e-payment and print-based solutions for managing the customer billing and payment process.The KUBRA suite of products and capabilities includes four primary categories: Integrating KUBRA, the industry leader in digital and traditional billing and payment solutions, with newly acquired iFactor, the market leader in outage communications, repositions the company as a complete customer experience management solution provider with core competencies in meter-to-cash and outage communications.
Today, KUBRA announces changes to the company’s overall product offering.
0 kommentar(er)
